WHERE DO YOU SHIP FROM?
TrustyFitness works very closely with top global merchants from all over the world to source and curates the most unique products on the market at the best prices for you. We stock some of our products within our domestic warehouse, but not all. Because of this, your order can be shipped anywhere from United States, China, Spain, Vietnam etc. via our partnership with USPS.
HOW DO I TRACK MY ORDER?
When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 6 hours, your order will be processed for stocking, packing and shipping and this normally takes 1-3 business days. When this is completed, you will receive a Shipping Confirmation email.
Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided or visit our Order Tracking page. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.
WAHT IS THE DELIVERY TIME?
Orders from the US: Delivery date and time are approximately 5-7 business days from shipping date (depending on how strict the Customs in your State is).
Orders from outside the US: Delivery date and time is approximately 3-4 weeks from shipping date (depending on how strict the Customs in your Country is).
WHAT IS YOUR CANCELLATION POLICY?
You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.
Please check refund amount here: TrustyFitness' Return & Refund policy.
WHAT IS THE RETURN POLICY?
If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.
See more about our return policy here: TrustyFitness' Return & Refund policy.
We do not refund shipping cost. Return shipping is to be paid by the Buyer.