Currently due to strained logistics, our processing times may vary by item purchased. We will ship out your products as soon as possible.
Q: How long does shipping take?
A: Once your order is placed, we process the payment within 24 hours and your order is fulfilled within 1-3 business days. We stock some of our products within our domestic warehouse, but not all. The products that we have stocked domestically are shipped via USPS and the total processing and shipping time for those products is about 5-7 business days. The remaining products are shipped via e-packet service. E-packet is one of the fastest and most reliable international shipping services. Processing and shipping time for these products may take up to 3-4 weeks.
Q: I ordered two products, but have received only one... what's happening?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: How do I track my order?
A: Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided or visit our order tracking page.
Q: Does TrustyFitness provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.